Help With Ordering

Help with Ordering

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• How does the shopping cart work?

  When you purchase a book or other publication, join or renew your membership, subscribe to a journal, or register for a meeting, the item is placed in your electronic “Shopping Cart”. The Shopping Cart has the following options:

  • Continue shopping by clicking the “Keep Shopping” button
  • Remove or change items and update the cart by clicking the “Update” button
  • Begin the purchase process by clicking the “Checkout” button. (Note that your order is not submitted until after you enter shipping, billing, and payment information and confirm the transaction.)

  If you elect to keep shopping, you can return to the shopping cart from most Marketplace pages by clicking the white “Shopping Cart” icon at the top right of the content area of the page. To clear your shopping cart, you can either log out (if you are logged in) or close your browser window.

• What are my payment options?

  We accept Visa, Mastercard, and American Express credit cards for all online purchases. Online meeting registrations may be arranged via a preapproved purchase order. See IRA policy on billed purchase orders for details.

• Can I pay offline?

  If you wish to pay by check, money order, or purchase order*, or if you prefer to order by mail, phone, or fax, please contact our order department:

  International Reading Association
  Order Department
  PO Box 6021
  Newark DE 19714-6021
  USA

  fax: +302-737-0878

  phone: 1-800-336-7323 (U.S. and Canada) or +302-731-1600 (elsewhere)

  Depending where you live, you may also be able to purchase IRA publications from a local distributor. Refer to our list of authorized distributors to find a distributor in your area.

  *Online meeting registrations may be arranged via a preapproved purchase order. See IRA policy on billed purchase orders for details.

• How do I get my member discount?

  IRA members receive reduced-price registration for meetings and a 20% discount on all book and merchandise orders. As soon as you log in to the Marketplace as a member, you will receive the member discount on all items you place in your shopping cart.

  If you join IRA using the Marketplace, your membership will be added to your shopping cart. As long as a membership purchase is in your cart, the member discount will be applied to all other items you purchase during your visit.

• What is your policy on returns and refunds?

  The International Reading Association offers an unconditional, no-risk guarantee. If for any reason you are not satisfied with your book order, simply return it to us within 30 days for a full refund or credit (exclusive of return shipping). For proper credit, the items should be returned with the packing list and/or original invoice stating the order number. Credit will not be given for damaged items. Requests for refunds must be made in writing (e.g., on the packing slip). Information regarding this return policy is included with every order.

  Most meeting registration fees are refundable as long as the cancellation request is received a set number of days before the meeting begins. Please check your meeting registration information for this cancellation information or contact customer service. Requests for refunds must be made in writing.

• How do I check the status of an order?

  To check the status of an order, please contact customer service.

• How much is shipping?

  Rates for standard shipping within the United States are based on order subtotal, as follows. For shipping outside the United States, or on orders over $800, please contact customer service.

  Order Subtotal	Shipping Charge
  Under $5	no charge
  $5.01 to $25	$6
  $25.01 to $50	$8
  $50.01 to $100	$10
  $100.01 to $200	$15
  $200.01 to $400	$20
  $400.01 to $500	$25
  $500.01 to $600	$30
  $600.01 to $700	$33
  $700.01 to $800	$36

   

  Can I get expedited shipping? Yes. For pricing and options, please contact customer service.